Call-Center Solutions ( Enterprise , e-commerce)

Our goal is to provide you with a functional Call-Center solution that suite your business needs. Capital Technology Provides Voice
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VoIP Solutions

Our goal is to provide you with a functional Call-Center solution that suite your business needs. Capital Technology Provides Voice Service for companies at the lowest cost and the best quality.

Manage

Manage All Your Communications and Improve Business Efficiency through our Voice Business Solution

Real-time dashboards

Real-time dashboards to check your system performance and ensure your company quality standards are being met.

Queues

Queue dashboard helps admins track and monitor all agents in real-time.

call

VoIP Solutions

Improve Calls Progress with Detailed Reports

Gain powerful daily or monthly insights of call statistics, such as the date, caller, who and when has made a call, the total and average call time, the number of answered and missed calls, and more. to help managers evaluate and develop staff performance to drive the business forward

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VoIP Solutions

Review Call Recordings to Help Confirm Performance Quality

Raise the quality of your call center by playing back and analyzing the call records. You can review all call recordings directly from the browser to recognize customers' problems and provide better service

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Services

Integration

  • Cloud telephony enables integration with other cloud systems to increase efficiency.
  • Many Other Features
  • Call Forwarding
  • Interactive Voice Message Directing Callers
  • Conferencing
  • Call Recording
  • Voice mail service
    CRM Integration